First USA (a.k.a. Bank One) Complaints
Bank One bought out First USA Bank in 1997... and Wingspan Bank... that's Bank One too.
Bank Officials Found to Be "a few fries short of a Happy Meal"
(Raleigh News & Observer, 8/26/1999) [article no longer available]
Bank officials admit to three strategies that ultimately backfired:
relying on low "teaser rates" failed to keep customers around
when interest charges returned to 18% and more
failing to anticipate that demanding late fees on payments
that were one day late would send many customers packing
generally ignoring the importance of customer service in keeping
the customers that cost so much to attract
- First Scams [Wayback archive]
First Scams mirror site
Reports of questionable practices by First USA.
First USA Settles Lawsuit
Customer service problems at First USA.
I Got Screwed!
Kalhammer v. First USA Bank
Financial Services Alerts
Comments to firstname.lastname@example.org
Updated July 9, 2004